If the Shoe fits check before you put it on

July 2nd, 2010

 

 

I just stopped running in the opposite direction after seeing this photo long enough to comment on the photo. The concept is good, educate the consumer is a very important way to keep your customer base and have a credible reputation. An important evaluation for a retailer is what will be the return on investment by giving up selling space for demonstration space. I do not believe that this item can generate a great amount of volume and illustrating another building material such as deck stain sample colors would bring more dollars into the register.

Retailers have a moral and legal obligation not to mislead a consumer. This footing does not meet any code I am familiar with. You are correct in saying this needs to be a minimum of 3′-6″ below the ground to prevent it from breaking up and cause a failure in the deck structure. For the record, I have found more home closings turn to disaster because the deck was not filed and did not have an inspection to declare it safe.

Back to retail, love the concept, pick your battles, and be sure the message will not lead you to a litigation that could put you out of business.

Product verses Display, who should win?

June 18th, 2010

 Ask any retailer the definition of a “great look”. The answer would be a full product presentation with no part of the display showing! I would say the above with some display showing to border or frame the product.Granted if you sell out of an item and the store staff are too slow to fill the goods back in, then the exposed display does look better then conventional slotwall or pegboard.Just remember that slotwall works well in aligning product in the horizontal direction. However the downside of slotwall is the strict dimensions in the vertical position. If you product package hanging on the peghook is in multiples of 2.75″ on a 3″ on center slotwall spacing life is beautiful If the package is over that dimension, the end result is you have to skip a row when placing the item one over the other. When you calculate the lost area due to the spacing it could result in $100 per sq. ft. loss in sales productivity. Multiply that loss over an entire store of slotwall and it isn’t a pretty story.
Remember form follows function and if the product and packaging works to the slotwall strict rules that is a good solution. If not, you are penny wise and pound foolish

Looks like a duck, sounds like a duck, must be the perfect display

June 13th, 2010

Fixtures close up blogSo I was saying based on the images in this blog of wire bins. This concept of display is perfect for the category of goods it is showing. In the case of Walmart, Target or CVS the savings to the chain can exceed $100000 a year based on just the 9 bins shown in this photo.A wise retailer once explained the basis for this claim is that the only way retailers can make money theses days is to cut overhead. Almost any product is so well shopped including imports from China that the difference of an item from chain to chain is negligible. Therefore the gross profit is the lowest it can be and the only way to make money is to handle the product more efficiently.If the bin was not used and a shelf was the alternate solution, I estimate the following savings:at $10.00/hr labor rate, and 3 minutes more to load product onto a shelf per section, times 10 reloadings of product per item over a year equals $4.80 per item. 9 Items shown in photo times 2500 stores comes to $108000 in labor saved.Design is a business decision first and an esthetic  consideration after. Look at the whole picture before landing on what you consider the best display solution.

First in or you won’t win

May 26th, 2010

Okay, I get it. It took ten years to believe smoking is bad for your health. If only people listened when the argument first was published their longs would have had ten more years to improve themselves from the day of that notice.Attention those who believe that the social network phenomenon  will be a thing of the past. Remember when there was no such thing as a bar code on product? Where you one of those who said this concept will never stick! I don’t think you were because you would be out of business and in another industry by now.I have been saying that there is a golden opportunity to create distance between you and your competition as well as spike sales and have a great PR story to rally around. Social Networks are a door to meet your customer, one on one, and hear what they have to say for free when focus groups would cost you hundreds of dollars per person.Read what was released today regarding the Twitter, google and Facebook websites

With the internet the one thing you cannot overcome is time. Ranking, placement, and exposure is dictated by who was first. It is no easy task to play catch up should your competition beat you to the punch.

Our firm has created a division, Net Prospector consisting of Internet experts who are promoting your business, creating excitement, showing retailers that their vendors are partners and participating in driving their category business. A national reunion with your customer base is only a twitter away, so let us help you make the event a profitable one.

retailer turn to social media to meet their customers

May 21st, 2010

Comment to: Retail Design Diva Blog

As the man said ” you ain’t seen nothing yet” when it comes for Retailers using the social networks to promote their business.

Beyond the obvious as to why Retailers can always use the promotion from satisfied customers about their store, there is opportunity for the vendors as well.

Vendors can now assist the retailer even with private label product by polling customers as to their likes and dislikes. I believe that next seasons goods will be created by the vendors and retailers downloading their actual customers. Our Store Design Firm has created a division called NetProspector which helps the retailers and vendors find their demographics and talk to them one on one. Twitter and Facebook reach an ever increasing potential customer base and one good virus could make your months sales.

Jerry Birnbach F.I.S.P.

 

NetProspector on Twitter

http://retaildesigndiva.blogs.com/retail_design_diva/2010/05/hm-has-an-eye-foryoutube-facebook.html#comments

A simple twist to a better rate of sales

May 18th, 2010

From Fixtures Close Up Blog

 

Firstly, I do take exception to the term “Jerry rig” followed by “Jerry built” however, I have become use to it.

The concept of presenting product to the flow of traffic is a sound merchandising idea. With the 45 degree angle, the product takes on a new viewing vista to the customer coming down the aisle.

The problem here is that the product needs to face in one direction because of the dynamics of the package are such that if you alternate the direction, you reduce the actual dimension of available loading space as you go back. That is not good, because the capacity is the most critical issue with product presentation. You can see from the photo that the product went back only two rows and stops. The other consideration is that if the right product is shopped and removed, there is no longer a visual image showing to the other direction.

This design is a left hand, right hand solution meaning it is intended to fit in either side of the aisle but only showing product in one direction. The proof is that the right side of the display in the photo is blocked visually by another product shelf therefore, the 45 degree view serves no purpose in stopping traffic.

The direction of traffic usually puts the direction from the front of the store going back as the primary direction to show the goods on a 45 degree angle.

I agree the pricing could have been handled better by the store, that is why it is to the vendors best interest to design the unit with minimal store participation. Assuming the store would load the product into the unit correctly apparently was too much of an assumption. Lastly, the store and the vendor better figure out why an entire bin of product is empty? That did not happen in one days worth of sales. In today’s difficult retail environment, this void of product is costing both partners dearly in lost sales which cannot be made up easily.

Form Follows Function, so what was this metal adapter developed for?

May 13th, 2010

Fixtures Close UpComment on todays Fixtures Close Up Blog:So here is my guess as to the reason behind the adapter design.Waterfall is traditionally a method to allow the item behind the forward item to be viewed partially so the customer knows there is either another design, color or size behind the front item. But in this case the color band indicates the second and third item are the same product sku, and size could not be a reason.The individual hook allow the product in back to be removed without having to remove the front item. A peghook requires the front items removed to get the back product unless a hook is provided on the package instead of a conventional punched hole.Price tag holders, a very nice feature, allow for different price points to be conveyed to the consumer. Why repeat it in this case is proof that the current item was not the original intention for the design.The length of the actual hook is not long so the intent was to hold one to a few of the same item per hook, otherwise the length would have been longer.My guess is that the item is flat, multiple sized, or same item multiple color. Product also has a price variation based on size or color or product spec.One could take the position that this is a good way to fill space, but a retailer would not agree with fudging a visual presentation for the sake of filling in void space.

Walmart looking for New York City location, Maybe?

April 26th, 2010

Crains, Retail current projects news   http://www.crainsnewyork.com/article/20100425/REAL_ESTATE01/304259964I had the good fortune to have worked along side Sam Walton on several retail design and planning projects for Walmart. Mr. Sam, as his associates addressed him as , was a people person and had the utmost respect for his employees, customers and business associates. He knew his success would be based on everyone who was involved with the effort should benefit from the relationship.His values were reinforced every week at their company meetings discussing the importance of a greeter at the front door and how to treat and service the neighborhood where the store was located. That description does not resemble today’s Walmart  to me especially when Lee Scott makes a statement like that opening a Walmart store in New York City was not “worth the effort.”Walmart can afford to do anything they want in one location, this is proven by the many one of a kind prototypes they have designed over the years for the sake of just testing an idea. So what is so hard about entering into NYC when their competitors such as Target, Kmart, Costco and others have all found a way to be of service to our community. Could it be they are afraid of the ripple affect should the union become an issue? Mr. Sam would never have thought twice about doing what was right for the general public.It is amusing to me that Vermont, a state known for their values and beliefs on what makes a better life today was the last hold out for Walmart to penetrate. Vermont did not want traffic, pollution, big parking lots, but rather was very happy with the Momma Poppa way of doing business which was one of the many elements that made the state appealing. Walmart spent a lot of money in public relations, lobbyist and donations to get that store open.That store was not a standard sized store but rather undersized  to compromise with the Vermont dictate, but never the less they agreed and opened that store. Why? Perhaps to be able to say that Walmart was now in all 50 states.Well I ask Walmart, would you like to be where everyone knows,”If you can make it here, you can make it anywhere”? or are we not that important enough to make the effort.This current Walmart philosophy is so counter Mr. Sam’s values that perhaps all us New Yorkers are better off if Walmart never comes to the Big Apple.Jerry Birnbach F.I.S.P.blog Retailers for a better tomorrowwww.expertretailwitness.com

Retailers can do more for Earth Day -reject plastic

April 22nd, 2010

Every year for Earth Day I make a resolution to help the planet. Do you remember what life was like before we had plastic in our pockets?

Much simpler before because you had to use paper. The advantages of paper were many including if it fell on the street you were sure someone would pick it up and save the landscape. When you ran out of paper in your pocket you stopped distributing it until you had more paper. You never had a problem with being declined or transaction wouldn’t go through.

 

Today the plastic is a real menace.It does not shut down and you use it over and over never considering the impact on the environment or your closet.

What is the carbon footprint that plastic leaves behind? Constantly transmitting  to the plastic credit company requiring lots of electrical equipment and power to process.

 

Our Health Plans are more costly because people feel faint when they find out how much plastic they used each month. If your card falls on the floor, it won’t be picked up because everyone knows you shut it down when it was lost. Let’s not discuss recycling the plastic every year when a new one comes. Cutting a plastic card in half is not the first step to a clean planet. Now how about the fact that the footprint which the plastic leaves is a recording of every store you visited, every vacation you ever took, every gift and telephone call you ever made. That’s a little too much information sharing especially when it starts to show up on automatic Card company Tweets. What is more disheartening is the fact that the plastic company knows more about you than you do. So this year I am all about paper and not plastic in my pocket.

 

Imagine the impact this would have in retail design and display when planning the checkout counters?

Net Prospector helps Vendors find gold

April 22nd, 2010

There’s Gold in them there hills and Net Prospector is your company’s guide for finding millions of potential customers for you on a daily basis. Each person reached brings an endorsement, hypes your product and fuels your efforts to rule the internet.Every day, millions of people use Twitter to create, discover and share ideas with others. Major marketing people are turning to Twitter as an effective way to reach out to drive business. From local stores to brick and mortar to internet-based or service sector, people are finding great value in the connections they make with businesses on Twitter.Now it is possible to search for exact word groups on Twitter allowing Vendors to get in real time the worlds reaction to their category of product, retail outlets selling their product, and customer suggestions for improving the items. By directing the conversation with Twitter postings you can get free surveys and valuable information to drive your business. Twitter allows you to stay in contact with your customers and creating a loyal following online.The value of Twitter for taking the guesswork out of expensive business decisions such as advertising, stocking up on a color or style is untapped. Social Networking for business is ground breaking and Net Prospector will help you dig for leads and profit generating information.Do Not Wait because a big part of racking and your exposure on the internet is based on the length of time you have been registered on the network.You have questions?Net Prospector has answersContact:   info@retaildesignexperts.net